District Director of Operations- Southwest Michigan (Grand Rapids)

Full Time
Grand Rapids, MI
Posted
Job description

District Director of Operations

Do you excel at sales, marketing and managing business operations? Are you known for developing high-performing teams and cultivating an engaging work culture? Do you seek an opportunity where there is tremendous opportunity for impact and professional growth? Are you ready to make a fantastic career move with a dynamic organization? If so, we should connect about our District Director of Operations role.

Overview of Role and Key Accountabilities

Our District Directors of Operations (DDOs) play a key leadership role within our organization and contribute significantly to our success. DDOs are accountable for the daily operations for 15-20 of our retail locations within their assigned territory. Working with a great amount of autonomy, their responsibilities span operations, sales, marketing, customer service, compliance, staffing and financial management.

Here are a few additional details about what the DDO role entails:

  • You ensure excellent service and high levels of customer satisfaction within the district
  • Maintain accountability for sales, profitability, debt management and full P&L
  • You execute against marketing strategies aligned with corporate guidance
  • Coach, train, develop and motivate retail location managers and their teams
  • You establish, attain and report on progress against store performance goals
  • You serve as a subject matter expert in operations and policies within your district
  • Interact with Regional Vice President regarding store performance, sales, marketing, operations, staffing, etc.
  • You handle hiring, training, developing, performance management within the division, including approval of payroll
  • Lead implementation of new products and services
  • You perform monthly audits that include a complete and thorough review of each location within the district to ensure legal and company compliance

What we are looking for:

  • Bachelor’s Degree (preferred, but not required)
  • Prior management of business operations in a multi-unit environment
  • Expertise and passion for marketing, sales and customer service
  • Ability to easily develop and maintain business relationships
  • Experience managing, training, coaching, and developing a team
  • Excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Strong problem solving, reasoning, and analytical skills
  • Proficiency with Microsoft Word, Excel and Outlook
  • Ability to travel (with personal, reliable transportation) within district

Why Choose CNG Holdings, Inc. and Check ‘N Go/Allied Cash Advance:

We are building a people-Focused culture where associates can experience Unlimited Axcess to Opportunity, Impact and Life.

  • Opportunity: We are an industry leader with vast opportunities to learn, develop and grow your career at locations across the US.
  • Impact: Be part of a team of dedicated colleagues positively impacting customer's lives every single day through outstanding service and lasting relationships.
  • Life: Join a supportive organization that wants you to truly enjoy your life -- inside and outside of work.

Additionally, we offer: competitive compensation (base pay + bonus) and benefit programs (e.g., medical dental, life insurance), a generous paid time off program, 401k retirement plan, tuition reimbursement and an exciting work environment.

CNG Holdings, Inc.:

Established in 1996, we are a privately held company headquartered Cincinnati, Ohio who provides innovative credit solutions that empower customers to handle their personal finances when, where and how they want. It’s our mission to get people the money they need when they need it. And we make sure we do so in a way that is responsible and within their means. Over the past 25+ years we have grown from a single store in Covington, Kentucky to nearly 600 retail stores across the country, and we have serviced over 80 million loans.

Commitment to Diversity:

CNG Holdings, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement

Schedule:

  • Day shift
  • On call
  • Weekend availability

Willingness to travel:

  • 75% (Required)

Work Location: On the road

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