Job description

Dauenhauer Plumbing, Louisville’s premier heating and cooling company, is currently seeking a Dispatcher for their Louisville office.

Shift is Friday-Monday 8 am- 7 pm off Tuesday, Wednesday, and Thursday.

Full Time Benefits – See below

SUMMARY:

The primary role of the Dispatcher is to ensure that service technicians’ daily schedules run efficiently and that we meet client needs in a timely and professional manner. The Dispatcher will aid the Call Center and Service Departments by being fully engaged with the technicians and clients. This includes each technician receiving the appropriate call, monitoring each technician for any deviation from their set schedule, & proactively reporting any issues disrupting the “Flow of Schedule” to the Dispatch Manager, Lead Dispatcher and Contact Center Supervisor for assistance. This position must effectively communicate with technicians on any day to day situation that arises to ensure a steady process in a busy environment.

The job of a customer service specialist involves a variety of responsibilities that ultimately help lead to greater customer satisfaction and retention. Some responsibilities include:

· Managing inbound calls

· Following various communication scripts when speaking to a caller

· Customer engagement

· Identifying customer needs, answering questions and providing solutions/alternatives to issues

· Up selling products and services when possible

· Building sustainable customer relationships

· Keeping records of all conversations organized

· Building product knowledge; and

· Achieving and exceeding established KPI’s and performance goals.

Additional Compensation and Benefits

· Affordable Medical, Dental and Vision plans

· 401K with 3% company match

· Short- and Long-Term Disability plans

· Accident & Critical Illness Insurance available

· 20K Life Insurance Policy free

· Additional life insurance available

· 6 Paid Holidays each year

· Paid Time Off earn up to 3 weeks

Dauenhauer Plumbing is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $16.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

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