Job description

JOB SUMMARY:

Under general supervision, serves as the communications coordination link between persons needing emergency/security services and responding staff; performs a wide range of communications-centered Security Division support duties utilizing various radio, telephone and computer apparatus. Follows established policy and procedure, performs other duties as assigned. Position requires constant, decision-intensive telephone, radio and in-person contact with residents, guests, staff and outside agencies.

ESSENTIAL FUNCTIONS:

Assesses, assigns, monitors and documents calls for service ranging from minor requests to emergencies. Makes prompt and appropriate decisions in deploying and coordinating internal and external resources to respond to security related issues involving people and property in Laguna Woods Village. Operates a non-integrated, two-way communications system to receive, transmit and document verbal and written communications. Receives and processes calls for service, maintains contact with and keeps track of all units on assignments. Monitors emergency alarms and video surveillance systems. Enters, updates and retrieves information from computer systems.

Answers phone calls for Property Services Dispatch Department outside of standard business hours. Responds to callers’ Maintenance and Landscape Division related questions and concerns; utilizes established guidelines to determine the level of response required.

Obtains and analyzes information from callers, and synthesizes it into useful intelligence for responding personnel. Acquires information regarding incidents, criminal activity, fire, medical, and maintenance emergencies and assigns the appropriate responders

Promptly determines and directs the appropriate initial response by security and other staff as necessary. Prioritizes requests for service based on circumstances of each call. Coordinates follow up activities and monitors status of field units for duration of the event. Redeploys resources as needed to keep up with other calls for service. Provides support to field units by making telephonic and computer inquiries and notifications.

Reads and understands maps and effectively directs personnel to appropriate location of incident.

Maintains a detailed and accurate computer-based radio and incident log to document and track calls for service and other staff field activity. Prepares incident reports when required. Searches records and/or computerized data; selects proper informational material; interprets information to requesting staff. Memorizes, retains and interprets policies, procedures, protocol and radio codes, and applies that information while performing duties.

Monitors other audio and data communication channels including Orange County Fire Authority and Sheriff’s Department, California Highway Patrol and Village Maintenance, Transportation and Landscape Divisions, for relevant information or access.

Monitors closed circuit surveillance cameras placed throughout the Village for suspicious activity or emergencies.

Trains department members in all relevant duties and functions of the position. May be assigned as the designated shift lead with additional responsibilities, accountability and authority.

Regular attendance required. All duties performed on-site for the Community.

DESIRABLE QUALIFICATIONS:

Graduation from high school and considerable experience in emergency services communications or a customer service field emphasizing extensive phone and radio contact, or any equivalent combination of education and experience which produces the following:

· Knowledge of computer and applicable software programs.

· Knowledge of and ability to operate a public safety communications system.

· Knowledge of the occupational hazards and safety precautions of the job.

· Ability to think, communicate, and act quickly, calmly and accurately in emergency situations.

· Ability to formulate and deliver, and to understand and follow oral and written directions.

· Ability to handle varied and competing priority tasks simultaneously.

· Ability to learn, recall and apply controlling rules, regulations and procedures.

· Ability to learn the geography of Laguna Woods Village and surrounding area.

· Ability to type a minimum of 35 wpm.

· Ability to communicate pleasantly and effectively with residents and guests and to relate to the needs and concerns of senior citizens.

· Ability to maintain effective working relationships with other employees and the public and to deal with public relations problems courteously and tactfully.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Laguna Woods, CA 92637: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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