Southwestern Electric is looking for an individual to enhance our dispatch center operations. A dispatcher receives, records, and distributes work orders to service crews upon customers' requests for service and serves as our very own "Oz", behind the scenes of outages, directing crews and assisting with power restoration. Key responsibilities include:

• receiving and logging reports of outages,
• working with new members who need service,
• utilizing a two-way radio system to communicate with field personnel and direct work in the field,
• providing information to members regarding their service and outages,
• processing work requests,
• updating SWECI-work in the JULIE locate system,
• utilizing multiple software systems,
• maintaining proper outage records, and
• other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maintain composure and gather detailed information during stressful situations.
• Advanced communication skills.
• Ability to communicate effectively with the customers and co-workers via phone, radio, in person, and in writing.
• Customer-service skills.
• Excellent computer skills necessary.
• Ability to learn and utilize various forms of software.
• Possess technical aptitude.
• Ability to read service maps.
• Understanding of electrical distribution system operation preferred.

Formed in 1939 with a loan from the Rural Electrification Administration (REA), Southwestern Electric Cooperative, Inc. (SWECI) is a not-for-profit, member-owned cooperative located in Southwestern Illinois. Southwestern Electric Cooperative serves nearly 24,000 residential, commercial, agricultural and industrial member accounts in parts of Bond, Clay, Clinton, Fayette, Effingham, Macoupin, Madison, Marion, Montgomery, Shelby and St. Clair Counties. Headquartered in Greenville, Illinois, the co-op maintains nearly 3,500 miles of power line, employs more than 75 people, and owns a 47-megawatt peaking plant.