Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, J&J Driveaway is seeking an energetic, detail-oriented Dispatcher to assign drivers, plan loads and move assets from coast to coast for one of the largest professional driveaway companies in the United States.

J&J Driveaway is a leading national provider of professional truck relocation services. J&J Driveaway primarily serves large corporate truck dealers and OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include transporting via single, boom or deck/piggyback method from coast to coast.

As a key member of the Operations team, Dispatchers must be passionate about logistics, working with our drivers and planning efficient, time-sensitive trips for our customers. The ideal dispatcher should crave a fast-paced, dynamic work environment and thrive in a sometimes unpredictable, fun work environment!

Role and Responsibilities

• Work inbound order queues, including phone calls and e-mails, from customers in need of driveaway services
• Communicate with drivers to assign available resources to available loads, with a constant awareness to ensuring that drivers are being utilized appropriately with minimal deadhead runs
• Develop logistical plans for efficient, on-time delivery and maintain contact with drivers throughout the trip
• Provide regular updates to customers and internal stakeholders with information about status, pickup and delivery timelines
• Collaborate with management to modify driver assignments or routes to accommodate the needs of customers within a complex logistical environment
• Build strong relationships with drivers and customers to grow the business and exceed customer expectations
• Support our driver population in safety and compliance initiatives, including but not limited to training and hours of service compliance
• Maintain regular engagement with internal stakeholders to ensure driver population reflects forecasted volume and specific projects
• Grow J&J Driveaway’s reputation as the driveaway company of choice across the United States

Qualifications and Education Requirements

• 2+ years of dispatch experience
• Strong background in transportation, logistics or related fields
• Knowledge of transportation regulations and compliance requirements preferred
• Exceptional organizational and communication skills
• Meticulous attention to detail
• High energy, enthusiasm and drive for achieving results
• Passionate about safety and customer experience
• Proficiency with email and Microsoft Office Suite, especially Excel
• Project planning and project management skills
• Ability to multi task and work in a fast-paced environment, recognizing a sense of urgency and self-motivation