Job description
Position Title:
Dispatcher 2nd shift
Department:
Environmental Services
Job Description:
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General Description:
Coordinates and monitors Housekeeping services activities through timely, accurate dispatch and management of customer requests.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Provides quality customer service to customers by providing one-on-one attention in dispatching housekeeping services.
- Determines, explains and develops dispatcher logic and Housekeeper activities. Performs housekeeping duties when necessary.
- Directs the activity of the housekeeping employees, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Housekeeping and other departments.
- Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely completion of all requests. Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues
General Responsibilities:
- Performs other duties as assigned
Minimum Qualifications:
Education: High School Diploma or GED
Experience: None. Housekeeping experience preferred.
Or equivalent combination of education and experience
License(s)/Certification(s)/Registration(s) Required: None
Knowledge, Skills and Abilities:
- Understands and applies knowledge of basic housekeeping concepts, infection control practices and proper body mechanics.
- Ability to communicate effectively in written format and oral presentations
- Ability to multi-tasks and establish priorities
- Ability to maintain organization in a changing environment
- Exhibits initiative, responsibility, and flexibility
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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