Job description

Keller Williams Ranch Brokerage Network is looking for talent! Are you a friendly, hard-working, self-starter looking for a position to challenge you and provide growth opportunities?

Who we're looking for:

The Director of Agent Services (DAS) must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Director of Agent Services will assist the Team Leader (CEO) with agent intake and exit processes and provide extraordinary customer experience for all of our real estate associates. This person should be a self-starter that is comfortable taking charge with little supervision. The Director of Agent Services must be able move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.

Responsibilities Include, but not limited to:

• Manage the onboarding process brand new agents and agents coming from other brokerages into the company and provide a white glove experience to each individual
• Manage the offboarding process of agents leaving the brokerage
• Work with the Team Leader's (CEO) on Experienced agent transition plans
• Manage and coordinate (with support of the Team Leader's) a robust office education, training, and event calendar
• Set up / prepare for training classes and events
• Managing the DOL, NWMLS, and Internal Roster Audits (compliance / licensing)
• Facilitate the weekly Market Center Orientation to new agents
• Provide world-class customer experience to all 475+ real estate associates
• Must be flexible! We are a growing company and it can be expected that the role and responsibilities will evolve as we grow

Qualifications:

• Must be a self driver! Take ownership of the position and make it better!
• Provide world-class customer service to associates and their clients
• Friendly, approachable personality
• Excellent communication skills
• Problem Solver
• Strong work ethic
• Tech Saavy
• Experience in or knowledge of real estate is a plus. If not, we'll teach you!
• Experience with Google Suite, Zoom, Microsoft office is a plus!

**This is a full time position [ Monday - Friday, 8:30am-5pm ]**

Compensation: $18 / hr + Monthly Bonus + Monthly Stipend

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Federal Way, WA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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