Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Purpose/Summary

The Director, HUD Assignment is primarily focused on reducing Crossover Risk for Celink and clients, while also improving Turn-time. This will be accomplished by working towards continuous improvement of processes and efficiencies that consistently meet or exceed internal and external SLAs (Service Level Agreements).

Duties and responsibilities

• Responsible for overseeing the entire HUD Assignment functions
• Responsible for analyzing HUD Assignment processes and timeline with the ability to develop, influence, and implement change
• Continuous monitoring of HUD Assignment pipeline ensuring loan Crossover Risk is reduced and held at a minimal level
• Collaborates with Executive Management both in verbal and written correspondence
• Will be responsible for presenting to Executive leadership regularly and will serve as subject matter expert in area(s) of responsibility
• Will work directly with Clients and/or vendors to address loan and process concerns, both verbally and in written correspondence, to reduce Crossover Risk, improve service and increase turn-time
• Will ensure audit requests from internal and external clients are completed timely
• Responsible for vendor management and oversight on pending Compliance Document impediments and will ensure timely follow-up and processing is occurring
• Will be responsible to lead a team, consisting of managers and supervisors
• Will regularly review staffing in area(s) of responsibility to ensure staffing model aligns with company workforce strategy
• Responsible for performance management, including providing feedback and coaching of employees within department
• Will ensure individual goals as well as department goals are achieved

Qualifications

.

Education

• High school education or equivalent required
• Bachelor’s degree or equivalent experience

Experience/Training

• Minimum of 10 years of relevant experience
• Reverse Mortgage loan servicing or Reverse Mortgage sub-servicing experience a plus
• Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws

Professional Certification/License

N/A

Skills and Abilities

• Verbal and written Communication Skills
• Critical Thinking
• Planning
• Decision Making
• Influence
• Mental Demand
• Analytical Ability
• Use of Machine, Equipment and/or Computers
• Accuracy
• Attention to detail
• Presentation
• Software Skills Required – Intermediate: Word Processing/Microsoft Excel;Basic: Reverse Mortgage Servicing System (RMSS), HERMIT, BKFS a plus

Working Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit; frequently required to use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $95,000.00 - $104,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Remote: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Knowledge of Basic: Reverse Mortgage Servicing System (RMSS), HERMIT, BKFS a plus
• Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws
• Minimum of 10 years of relevant experience
• Reverse Mortgage loan servicing or Reverse Mortgage sub-servicing experience a plus

Education:

• High school or equivalent (Preferred)

Work Location: Remote

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