Job description
The Directorof Application Operations and Development will act as the operational lead for enterpriseinformation systems that may include ERP, student information systems, researchsystems, customer relationship management systems, reporting platforms, datawarehousing, content management, and workflow automation. Overseeing end-to-endintegration of software components to support the effective and efficientdelivery of services across the organization. Leading the development andimplementation of standard operating procedures and policies with an emphasison maintaining and ensuring operation continuity and security of informationassets. Overseeing project communications and supervising staff. Deliveringprojects that meet the requirements outlined in business cases and meetsreasonable expectations. Recommending changes to existing products or servicesto better aide the end user. Effectively managing vendors for all support andtroubleshooting efforts related to core enterprise applications. Works directlywith vendors on equipment and software purchases, as well as support andmaintain contracts. Developing and implementing IT processes in asset management,change management, incident management, and configuration management. This rolehas the capacity to sit fully remote, with travel to New Orleans, LA once aquarter minimally.
Required Knowledge, Skills, and Abilities- Passion for strong service commitment and delivery.
- Demonstrated leadership, diplomacy and relationship building skills.
- Excellent interpersonal, verbal, and written communication, and presentation skills.
- Proven problem-solving, mediation, and negotiation skills.
- Strong overall technology foundation and understanding of the evolving landscape.
- Excellent organizational and time management skills; demonstrated ability to prioritize and effectively manage multiple projects simultaneously and meet established deadlines.
Required Education and/or Experience
- Bachelor's degree in Computer Science, Data Science,Management Information Systems or similar and 5+ years' progressive experiencein similar position.
- Experience in leading large Enterprise Systemssuch as Enterprise Resource Planning Systems (ERP) or Student InformationSystems (SIS).
- Master’s degree
- ITSM/ITIL experience
- Prior experience in Higher Education
- Salesforce experience
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