Job description

Desktop Support Technician - Sacramento, CA

Desktop Support Technicians needed to provide end user support and desktop/deskside support.

• The hours will be 8am-5pm Monday through Friday.
• This will be a 3-4+ month project.

Position Overview
As a member of the team you will work in a highly directed environment. Your assignments will include End User Support, desktop / deskside support, and repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk or service desk. There may be times where you may be asked to participate in Win 10 refresh activities as well and support other company locations in the area.

Responsibilities

• End User Support - basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
• Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Perform imaging of devices, upgrades to O-365
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Complex desktop and laptop break fix work
• Whole unit replacement
• Simple desktop printer fixes
• Load software with a script

• Performs scripted image loading, unit diagnostics and replaceable unit swapping
• Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
• Performs preventative maintenance activities on certain products as directed
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
• Display outstanding technical and professional services skills at all times

Skills, Experience & Qualifications

• Requires a HS Degree and a minimum of 6 months of hands-on experience with laptops and desktops
• Computer building background experience helpful
• A+ certification preferred
• Ideal but not required to possess specific Manufacturers / industry certifications and/or training as required. i.e. Dell, Cisco, Microsoft, COMPTIA A+, and NETWORK+
• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
• Basic mechanical skills and understanding of electro static discharge (ESD) procedures
• Ability to resolve basic / non-complex problems as directed
• Ability to lift and or move various computer equipment up to 50 lbs.
• Excellent communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.

• “Except where prohibited by law, many employees and contractors of F2OnSite are required to obtain a Covid-19 vaccine, and new hires will be required to provide proof they have done so, or obtain an exemption or deferral based on a valid religious or medical reason, prior to beginning employment.”

F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall! We are looking for the best and brightest technical talent to work in the field for our customers! We Are the “Boots on the Ground” for our customers! Our tag line of “Relax, we got this!” is not just marketing: it is the reality of who we are as a company! Our Field Engineers are the heart of the company, and we care about your success!

What We Do - Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCD’s. We have hundreds of team members across the US who work Onsite at customer’s locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers, and POS systems. We close thousands of service calls each week and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Job Type: Contract

Pay: From $20.00 per hour

Schedule:

• Day shift

Application Question(s):

• What is your minimum and desired hourly rate requirement?
• To expedite your application, email your resume to debbie@f2onsite.com in word format with your salary range requirement minimum to desired. Please include the name of the position, location and your name in the subject line of the email. Please include your personal email. Thank you.
• Are you currently working?

Work Location: One location

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