Job description

Job Description:

• Acts as the primary onsite engineer for any scheduled onsite visit and for any tickets that may need an onsite point of view for corrective actions.
• Leads break/fix activities, escalating problems to senior management and/or vendors as appropriate.
• Responds to escalated network issues for our customer’s systems; facilitates advanced diagnosis and troubleshooting when necessary.
• Responsible for preparing and implementing changes to the customer’s network infrastructure.
• Resolving advanced support issues and mentoring the junior network engineering staff. Daily support and maintenance of supporting technologies to maintain the infrastructure’s security posture.
• Responsible for meeting customer’s contractual objectives, ensuring performance and uptime SLAs are met.
• Perform capacity planning and be proactive in assessing and making recommendations for improvement.
• Configure switches, routers, and next generation firewalls in complex IP networks: LAN, WAN, Wireless and VoIP.
• Maintain up-to-date documentation for assigned customer networks.
• Communicate effectively with clients, team members, and management staff.

Job Type: Contract

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90057: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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