Job description
TITLE: Desktop Support Analyst
LOCATION: Mossville, IL - ONSITE
SHIFT: Monday through Friday from 8AM to 5PM
STATUS: Full-Time W2 with Benefits
SALARY: $22/hr - $24/hr depending on experience
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Principal Duties/Responsibilities:
Essential Skills:
Desirable Skills:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Principal Duties/Responsibilities:
- Provide support for Windows, mobile devices, and basic network troubleshooting/support - occasional MacBook support
- Imaging utilizing SCCM or similar
- Responds to tickets and/or calls dispatched from the ITSM tool (account lockouts, break/fix, lease refresh, hardware failures, software installs, etc).
- Diagnoses problems with IT equipment and peripherals and able to resolve with minimal supervision.
- New Hire equipment distribution and set up
- Asset inventory Management
- Performs installation and/or support of IT products and software
- Performs additional application installation and/or configuration according to standardized guidelines.
- Mobile Device Management, User Support and User Awareness
- Conference Room meetings set-up with TEAMS - basic A/V troubleshooting
- Performs hardware and/or software relocation, changes or upgrades.
- Disassembles and reassembles hardware equipment and perform part replacement.
- Completes necessary administrative work to track, document, and demonstrate completion of maintenance calls and/or installation activities.
- Communicates effectively with team members as well as utilizing the Team Channel for any escalations/assistance and contribute to the Knowledge Base.
- Develops and maintains a high level of customer satisfaction and maintains customer relations.
- Develops understanding of computer and/or software operating systems and application interaction.
- Able to write processes and documentation; and assist in training new hires.
Essential Skills:
- Ability to work with minimal to no supervision and provide top quality service
- 5+ or more years of experience showcasing increasing levels of knowledge and ability
- Experience with VIP "White Glove" executive support
- Experience with ITSM Ticket Tools (ServiceNow, Remedy, etc)
Desirable Skills:
- Prior experience working in a large, corporate environment
- IT certifications (A+, MCP, etc)
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