Job description

Front Desk Team members are a huge part of giving our patients a wonderful experience from beginning to end, greeting patients with a friendly & warm smile and with a professional demeanor.

Responsibilities:

• Strive to provide a superior patient experience
• Check out patients
• Calculate co-payments and present treatment plan
• Educate the patient regarding insurance benefits and affordable payment options, including third-party patient financing
• Answer and screen incoming phone calls
• Schedule and confirm appointments for Doctors and Hygienists
• Act as a liaison between the Patient and the Doctor
• Collect and post patient payments
• Follow-up as needed with the patient between visits for non scheduled, canceled, or missed appointments
• Perform other clerical receptionist duties such as filing, photocopying, faxing and other duties as assigned

Desired Qualities:

• Ensures a high level of accuracy and attention to detail when scheduling patients and entering treatment codes
• Demonstrates a positive attitude toward coworkers and patients
• Ability to multi-task especially during peak hours of operation
• Is professional and courteous when communicating with coworkers and patients
• Represents the practice in a positive manner when interacting with patients
• Demonstrates good problem solving skills
• Follows through with tasks and responsibilities in an appropriate and timely manner
• Is adaptable to daily events as they occur
• Conveys a patient-focused manner in communication with others
• Ability to communicate with patients, answer patient concerns and questions
• Versed in dental terminologies and procedures
• Understanding and compliance of HIPAA and OSHA & CDC Guidelines

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

We offer competitive compensation and benefits, including:

• Affordable health insurance
• Continuing Education (CE Units)
• Paid time off, vacation and holidays
• $1500/year dental benefits for employee and immediate family members
• Quarterly & production bonuses
• 401K
• Uniforms

Previous dental background and customer service experience is a MUST. Experience with the Dentrix and being bilingual are a plus.

Our practice strives for dental excellence and building lasting patient relationships in a fun and busy office. If this sounds like you please submit your resume today-- we look forward to hearing from you!

Job Type: Full-time

Pay: $38,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

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