Job description
Modern Dental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of Dental Customer Support Representative to join our team in Bellevue, WA.
Responsibilities:
- Provide support for employees and managers in all customer relation and shipping/receiving tasks; including both unloading and sorting incoming packages and professionally packaging outgoing cases
- Support customers with their ordering needs, provide technical support and communication on new products and services
- Support our sales and marketing team to attract new customers
- Responsible for accurately tracking case data, while researching information in current systems
- Handle inbound/outbound calls from customers for matters ranging from general questions to complicated cases
- Educate existing customers on Modern Dental Lab products and services
- Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
- All other duties as assigned or as otherwise required
Qualifications:
- Minimum of 1-2 years of experience as a Dental Assistant or Dental Hygienist preferred
- Strong computer knowledge with ability to learn new programs
- Ability to communicate effectively, verbally and in written communication, in English
- Ability to organize and prioritize tasks
- High attention to detail with the upmost accuracy is required
- Understanding of general administrative policies and procedures
- Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
- Maintain clean equipment and work area
- Ability to stand for long periods of time; Ability to lift up to 30 lbs.
- Knowledge of dental lab products, materials, and techniques preferred
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bellevue, WA 98004: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many years of dental industry experience do you have?
- What are your salary expectations?
Work Location: One location
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