Job description
JOB DESCRIPTION
Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ+ youth with compassion and empathy. Crisis intervention specialists will handle high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat. Responsibilities include:
- Building trust and creating a safe space for youth
- Assisting with abuse reporting, protocol updates, training, and assigned administrative tasks
- Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metrics
MINIMUM REQUIREMENTS
- 1+ years of call center/digital chat management experience
- Google Chrome experience
- Ability to work remotely with access to strong, reliable high-speed internet
- Ability to navigate high-stress situations that include topics such as sexuality, gender identity, and suicidal ideation
- Proficiency in team development, performance management, training, and coaching
DESIRED SKILLS
- Crisis Intervention support or emergency dispatch experience
- Behavioral Health experience
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