Customer Technical Support Analyst
Full Time
Herndon, VA 20171
Posted
Job description
Summary of position/daily activities:
The eMH Support Office Team is looking for a Junior Level Software Analyst/Trainer & Functional Support member who will provide call center software application support and assist in developing and maintaining training and educational curriculum. This position is a Junior- to Mid-Level position with a strong opportunity for professional growth. The ideal candidate should be highly motivated, willing to learn, and able to travel up to 30% of their work schedule
The eMH Support Office Team is looking for a Junior Level Software Analyst/Trainer & Functional Support member who will provide call center software application support and assist in developing and maintaining training and educational curriculum. This position is a Junior- to Mid-Level position with a strong opportunity for professional growth. The ideal candidate should be highly motivated, willing to learn, and able to travel up to 30% of their work schedule
Basic qualifications/experience (the
required qualifications
which are critical
to be considered for the position:
Classified information;
- Strong customer service aptitude and attention to detail;
- Experience developing customized educational curriculum, training materials, and
- Good written communication and technical writing skills;
- Ability to present training sessions to user groups (both classroom and desk side
- Ability to troubleshoot effectively over the phone and via email;
- Experience with standard desktop applications and Internet browsers;
- Exceptional reasoning and problem-solving skills;
- Requirements:
- Selected applicants will be subject to a government “Secret Clearance” and private
Classified information;
- Work flexible hours on the support desk;
- Willing to travel;
Desired skills/certifications (any additional skills desired but not required to be considered for the position):
AEM is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by law. – AA M/F/Vet/Disability
Federal law requires AEM to verify identity and employment eligibility; with information from your Form I-9. The E-Verify system is used.
AEM is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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