Job description

JOB OVERVIEW

Clubessential provides cloud-based software solutions to the private club and University & College athletic markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier technology investment firm, helping fuel our current and future growth. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs and college athletic organizations in the country including Hilton, Trump Golf, Four Seasons, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, Harvard, Brown, Penn State and over 2,400 other clients.

We are looking for a customer support specialist to join our team, responsible for providing advanced technical support to our clients. This position provides a wide variety of challenges and opportunities requiring the use of tools, software, and technology to solve problems across multiple company functions.

RESPONSIBILITIES & DUTIES

• First point of contact for incoming support and services requests from clients with prioritization of phones, voicemail, and emails
• Provides level 1 support and services for all Clubessential products
• Actively listen and assess client needs to provide effective, value-added solutions
• Demonstrate accomplished understanding of the technical capabilities of our products
• Troubleshoot and resolve client issues in a timely manner
• Document client interactions in CRM
• Identify critical support needs and ensure prompt resolution, including “warm” immediate transfers to higher support teams

QUALIFICATIONS AND EXPERIENCE

• Passion for delivering exceptional service to clients, communicating effectively through multiple channels
• Technically proficient with curiosity for how software works and drive to master new software/technologies
• Articulate, confident and friendly communication skills
• Self-motivated team player with a positive outlook and strong work ethic
• Keen problem solver, able to think on their feet to troubleshoot an issue and guide clients to a resolution
• Ability to multitask effectively in an energetic, fast-paced environment
• Bachelor’s degree from a four-year college or university or combination of education and experience, preferred.

... an equal opportunity employer.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: Remote

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