Are you a friendly, people-person who believes in above-and-beyond customer care? Is following ‘The Golden Rule’ of treating others with kindness your personal mantra? Do you love working one-on-one with new people to help them with their shiny new toys (our tools and equipment!)? Would you like the opportunity to work fully remote after your training period?

Looking for work-life balance such as having most evenings, major holidays, and weekends off? Do you want to work for a company that treats their team like family with great pay and benefits, along with numerous career growth opportunities? If so, do your best work with Acme Tools in Grand Forks, ND, a premier retailer of tools and equipment, as a Customer Support Specialist!

The Basics:

• Position will work in office in Grand Forks, ND or fully remote work possibility in North Dakota, Minnesota, or Iowa after initial in-office training period in Grand Forks, ND (typically 3-6 months). Relocation to Grand Forks, ND required for training.
• Typical schedule will be full-time (Monday: 7am-5pm Tuesday-Friday: 8am-5pm with a rotating partial day on Saturday's about every 4-5 weeks.) Hours are typically higher between Thanksgiving-New Years.

What You’ll Take Ownership Of:

• Answering incoming customer calls and emails
• Providing information on product features and specifications, and keying order information.
• Assisting with post-sale customer service by providing order statuses and tracking information, as well as facilitating returns
• Cross-communication with other departments and manufacturers to provide information and answer customer questions
• Continuing education of new and current products carried by Acme Tools through team activities and vendor training
• Other opportunities as assigned

Need-To-Haves:

• Previous customer service experience
• Strong active listening skills and the ability to understand concerns
• Technically savvy with the ability to learn and navigate new software quickly
• Organizational skills and the ability to multi-task, prioritize, and problem solve
• Excellent communication skills – verbal, interpersonal, and written
• A solid track record of punctuality
• Must have availability of periodic Saturdays and overtime availability

Love-To-Haves:

• Previous call center experience
• Bonus points for tool and equipment industry knowledge

About Acme Tools:

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with ten locations in North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acme’s catalog and internet division, was acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online. In addition to fantastic compensation, some of the benefits we offer include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-Term Disability
• PTO
• Paid Holidays
• 401(k)
• Flex Spending
• Generous Employee Discounts

• 
  Employment offers are contingent on drug-screen and background check.

Acme Tools is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Small Town Friendliness. Big City Amenities. Find out why living in Grand Forks is way cooler than you think at www.grandforksiscooler.com

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