Job title: Customer Support Specialist

Reports to: CSS Manager/CSS Lead(s)

Cultivate and expand knowledge of product to efficiently and effectively answer various customer inquiries while contributing as a team player to support Outside Sales Representatives.

TrafFix Devices, Inc., is a world leading traffic control and crash attenuation products manufacturing company based in San Clemente, CA with manufacturing factories in Adelanto, CA, Fairfield, Iowa and Tijuana, Mexico. We engineer, design and manufacture life saving devices that make the roadways of the world safer.

Job Summary:

Customer Service Representative provides excellent service to clients while processing orders. Cultivates and expands knowledge of products to answer questions and inquiries efficiently and effectively.

Responsibilities:

• Process customer orders to ensure that all required information is accurate, including client information, pricing, etc.
• Respond and make calls to verify order information with clients.
• Interact and maintain communication with other departments to track order status, inventory, and shipment.
• Keep client informed of their orders, informs them of any issues or delays with their orders.
• Keep accurate notes and records of process status in the system.
• Support other department’s members on various tasks including coding, following up on order status, among others.
• Interface with outside sales team to provide in house sales support.
• Identify, troubleshoot, and escalate issues to meet internal service level agreements.

Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Thorough understanding of products and services.
• Ability to work under fast-paced and handle high volume of transactions.
• Ability to meet deadlines.
• Ability to work independently.
• Proficient with Microsoft Office Suite or related software.
• Maintain punctuality and outstanding attendance.

Preferred Education and Experience:

• High School diploma, general education degree or equivalent
• At least three years of experience in customer service in an office setting
• Construction/Safety industry is a plus
• Sales experience preferred
• Experience using CRM applications or systems

Benefits:

At TrafFix Devices, Inc., we support the health and wellness of our employees through a wide range of programs including:

Physical

• Competitive healthcare plans for individuals and families
• Free online tools and applications to support well-being

Wellbeing

• Eight paid holidays
• Up to 20 days of accrued vacations, based on years of service
• Paid sick leave
• Mental health resources and assistance program
• Employee engagement events
• Employee Life and AD&D coverage

Financial

• Health Savings Accounts with company contribution
• Competitive pay and bonus opportunities
• 401k retirement plan with up to 5% company matching
• Profit sharing distribution
• Ability to cash out earned vacations

Career

• Strong core values & team-centric workplace
• Informal mentoring
• Internal promotion opportunities
• Individualized development opportunities
• Employee recognition program based on years of service

Physical Requirements & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit at a desk and work from a computer. They will also frequently be required to stand, walk, use hands to handle or feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

EEO Statement:
The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Direct reports

None