Job description

Job Title: Support Specialist/Customer Support

Location: BNA12-CO, Nashville,TN

Duration: 04 Months Contract (Potential Temp to Perm)

Shift: 1st Shift (8 AM - 5 pm)

Highly prefer candidates to work hybrid in Nashville (2-3 days per week in office) – potential conversion only possible for Nashville-based candidates

Open to fully remote – any time zone

Responsibilities:

The Support Specialist will review invoice disputes and resolve them following SOPs within 3-day SLAs. Specifically, the support specialist will:

• Work with finance team to address payment/invoice related concerns
• Route questions to the appropriate groups within Amazon
• Ensure the appropriate decision is reached on each request
• Be able to work cross-functionally to communicate problems, solutions and implementation plans
• Most work is very individualized, candidates will get work done on own time
• The majority of work is handling invoice disputes by following SOPs – going through process of checking sources and tools to find where the process broke
• Candidate will use Microsoft Excel as well as various internal Amazon tools
• The role is never boring – work can be ambiguous and interesting
• Flexible work hours – as long as candidates work 8 hours per day and meet their SLAs their schedule can be whatever they want
• Help out various Internal Amazon employees from level 3 to level 8!

Job Qualifications:

• 2+ years’ experience in customer service/financial/support specialist role
• Comfortable handling a high volume of work on a daily basis
• Must have strong MS Excel skills
• Diligent work ethic
• Strong attention to detail
• Strong personal/integrity
• Self-starter and ability to work independently
• Project/Program Management experience preferred (looking for strong individual contributors, not people managers)
• Bachelor’s degree preferred

Must Have:

• Great Communication Skills & Writing Skills
• Time Management, able to get tasks done on own schedule set by themselves
• Excel proficiency

#customerservice #customersupport #supportspecialist

Job Type: Full-time

Salary: $22.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Excel: 2 years (Preferred)
• Invoice Reconciliation: 2 years (Preferred)

Work Location: One location

Speak with the employer
+91 +15137124348

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