Job description

Since 1922, Shorr Packaging Corporation has been providing its customers with products and services designed to deliver the best packaging solutions with an ongoing focus on innovation and progress. In 1984 we became an employee-owned company which drives a culture of support, collaboration, and a drive to win. Every employee-owner across the country is committed to Shorr’s success by offering our customers a unique combination of in-depth business knowledge and personal service. Our significant year over year growth can be directly tied to our culture of employee ownership focusing on unparalleled customer service and support.
The solution to our success is our people, both our customers and our employee owners.
The Customer Support Associate is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.

RESPONSIBILITIES

• Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.

• Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
• Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
• Release customer sales orders from Shorr’s Order Manager portal to Sxe.
• Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
• Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
• Administrative Tasks:
• Setting up new customer accounts and ship to’s in Shorr’s ERP system.
• Add customer contacts and other account updates in Shorr’s CRM.
• Manage customer requests for packing lists, BOL’s, and POD’s
• Create manual invoices for customers and/or process invoices in customer portals as required.
• Problem Resolution:
• Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers.
• Resolve sales order and invoice rejections in customer portals.
• Other duties may be assigned.

QUALIFICATIONS:

• Associates Degree or equivalent or required
• Experience with MS Word, Excel and Outlook.
• Knowledge of ERP, CRM and ecommerce platforms is a plus.
• Prior data entry experience in an ERP and/or ecommerce platform.
• Demonstrated ability to work with detailed information.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Demonstration of excellent organization skills while managing time sensitive processes.
• Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

Shorr Packaging Corp. is an Equal Opportunity Employer (Female/Male/Disability/Veteran/Sexual Orientation/Gender Identity) that provides our employee owners with excellent compensation and benefits including 401K, employee stock (ESOP), medical, dental, life, and more.

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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