Job description
Customer Support Analysts are critical contributors to our customer's success. Your excellent communication and problem-solving skills will maintain Bolt's reputation across the industry for world-class customer service. You will also be a relentless advocate for our customers by providing insight and perspective to influence improvements within our product and across the organization.
This role is ideal for someone who wants to develop opportunities in Technical Support, Customer Success, Customer Education, Risk or Professional Services, while shaping and influencing the direction of our growing Technical Support team.
What you'll be doing
Resolve customer requests and issues via chat, email and the occasional phone or Zoom call
Collaborate with other Bolt team members to find solutions to difficult problems
Contribute to team process improvements and efficiencies
Help create and update self-service channels, ensuring that Bolt's merchants can find answers to their questions even faster
Provide occasional weekend and holiday on-call support
What we're looking for
candidate located in Central of Mountain timezone
2-4 years of work experience in a corporate, tech company or startup environment
A natural problem solver who loves helping people
Ability to type reasonably fast (35+ wpm) in a chat support environment
Clear and effective communications, both written and verbal
Attention to detail
Ability to empathize with customers
Willingness to follow established processes and guidance
What we'd love to see
Previous technical support experience (ideally at a software company)
Experience with web technologies (javascript, HTML, etc.)
eCommerce, payments, or FinTech experience
Base Salary compensation: For this role our base salary range is targeted between $64,000 - $74,000 per year. Final offer amount is determined by a number of factors including but not limited to experience and position level. At Bolt, we take a geographically neutral approach to compensation, meaning that we pay based on job function and level, not location.
Benefits:
- Comprehensive health coverage: Medical, dental and vision
- Remote-first workplace
- 4 day work weeks
- Time away: Flexible PTO, paid holidays + floating holidays and your birthday off
- Equity Early Exercise Program
- Paid parental leave
- Phone, Utilities, and Wellness stipends
- Competitive Pay
- Retirement plans
- Virtual and in-person team & company events
In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).
To ensure the health and safety of all Bolters and our prospective candidates, we have instituted a virtual interview and onboarding experience.
Review Bolt's Privacy Policy here.
#LI-Remote
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