Job description

Customer Success Specialist

Location: Austin, TX—Possibility to work from home Remote

mdf commerce Inc. is an international team of over 800 experts who are developing and selling commerce technology solutions to meet the needs of our B2B and B2G customers. We are a North American leader in the development of a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis.

Working in the eprocurement industry, we are looking for a Customer Service Specialist to join our team.

This shift will be later in the day. Must be able to work shift hours: 11:30am-8pm CST (central time zone).

Main responsibilities:

· Professionally handle internal and external customer inquiries to ensure issues are resolved in a timely and thorough manner;

· Effectively and thoroughly gather customer information, access and respond to customer needs, educate the customer as appropriate to avoid further contact, and document interactions through communication tracking;

· Resolve customer issues via telephone;

· Maintain a balance between company policy and the customer’s interest in decision-making;

· Handle problems in the best interest of the customer and the company;

· Continually assess and identify process improvement opportunities that positively impact the customer experience;

· Contribute to the team effort by accomplishing related results as required;

· Perform other related duties as required.

Desired profile:

· Computer Literacy;

· Time management: ability to organize and manage multiple priorities;

· Customer Service System;

· Strong Customer Focus;

· Excellent interpersonal and communication skills;

· High performance teams and strong team spirit;

· Commitment to company values;

· Creative problem solving skills.

Qualifications:

· High School Diploma Required;

· Customer service experience in a call center environment;

· Specialized training in customer service would be preferred;

· Some sales experience would be helpful.

Our offer:

· A flexible work schedule (40 hours/week); shift hours are: 11:30am-8pm CST (central time zone).

· Work from home, no minimum number of days in the office is imposed;

· Work equipment provided while working from home;

· Competitive benefits, 401K, and compensation programs;

· Minimum 3-week vacation;

· Closed office during the holidays—Paid vacations between Christmas and New Year’s Day;

· Five sick days;

· Two personal floating days.

mdf commerce: who are we?

A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks.

With 800+ employees in Canada, the United States, Europe and China, mdf commerce strives to provide a work environment that focuses creativity, flexibility and collaboration.

How do we do it?

We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

The position to be filled is within the eprocurement team and more specifically for Periscope Holdings Inc. team.

Only selected candidates will be contacted, but we thank you for your interest in the company.

mdf commerce subscribes to a program of equity and equality in employment.

Job Type: Full-time

Pay: $33,950.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you able to work shift hours of 11:30am-8pm CST (central time zone)?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Process improvement: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: Remote

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