Job description
Customer Solution Specialist, Bilingual
Job Summary:
As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. Must have flexibility to work Monday – Friday 11:00am to 8:00pm and a rotating Saturday from 8:00am to 5:00pm.
Primary Responsibilities:
- Deliver exceptional customer experiences through a natural conversation style.
- Must be able to educate on all IGS products and services that result in customer sales and retention.
- Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
- Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals.
- Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
- Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers.
- Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision.
- Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures.
- Complete additional duties and responsibilities as assigned.
Required Skills:
- Possess strong interpersonal, verbal, and written communication skills and be results oriented.
- Excellent customer experience and conversational skills.
- Possess ability to identify and overcome customer objections.
- Ability to multitask effectively and adhere to a weekly set schedule.
- Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
Minimum Education and Experience:
- High school diploma or equivalent.
- Must be fluent in both English and Spanish.
- 2 years’ experience in a customer facing environment preferred.
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Our Offer to You:
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Comprehensive healthcare benefits including medical, dental, vision, and employer health savings account contributions
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401(k) retirement plan with company matching
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Tuition reimbursement, employee wellness programs, and other perks and discounts
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Paid leave policies
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And more, such as paid time off, flexible spending, employer paid life and disability, employee assistance program, and domestic partner benefits
Equal Opportunity Employment:
It is the policy of SCANA/IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.
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