Job description

Summary/Objective

Responsible for assisting customers and sales personnel in all aspects of the ordering process; including order placement, product information, availability, scheduling, returns.

Essential Functions

· Manage customer orders; assist customers with order placement, returns, delivery and installation services, ensure substitute item is offered to customer if item ordered is out of stock

· Confirm receipt of order with customer and/or salesperson

· Perform Company Order Entry for primary product categories

· Communicate with purchasing about needed product

· Communicate with warehouse concerning special requirements on orders

· Maintain log of daily orders - confirm list with manager

· Monitor scheduled orders to insure accurate delivery/installation schedules

· Communicate with territory managers with changes in orders, issues with orders

· Communicate with territory manager to offer client appropriate pricing discount due to their contract level

· Manage online schedules and Purchase Order retrieval

· Ability to conduct electronic Purchase Order management and indexing

· Work with credit department on any on credit hold orders/Accounts

· Answer incoming calls, faxes, emails timely & professionally

· Perform other duties as requested by office manager

Competencies/Skills/Abilities

· High School Diploma or GED required

· Ability to be detail oriented and multi-task; work within specified timeframes

· Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus

· Previous Customer Service work experience is required; previous work experience in the builder construction industry is preferred

· Proficient with Microsoft Office; Outlook, Excel, Word.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Norcross, GA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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