CUSTOMER SERVICE SUPERVISOR/OFFICE MANAGER – GREAT BENEFITS and COMPETITIVE PAY!

Culligan is searching for an experienced Office Professional to lead our CSRs in providing excellent customer service out of our St. Louis location. If you thrive in an independent, fast paced, high-volume atmosphere then this is the career for you! As an Office Manager at Culligan, you will not only handle customer calls and administrative and managerial duties, but you will have an opportunity to play a vital role in fostering a successful work environment that promotes positive morale, productivity and employee development.

Culligan of St. Louis is a successful dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our St. Louis team operates with values based on relationships, unity, listening and leading locally.

As a Customer Supervisor/ Office Manager you will:

• Put into practice a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
• Ensure friendly yet professional behavior is being displayed when interacting with customers, employees, and vendors; take corrective action when needed
• Improve customer satisfaction, growth, and retention
• Effectively train and coach the office staff to seek opportunities for additional sales
• Schedule delivery service, and sales appointments, considering the efficient use of company resources while offering customers viable options
• Provide, compile, and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
• Responsible for the accuracy of the dealership's financial reports, efficient operation, and oversee the expense control
• Manage customer information system. Ensure timely and accurate processing of information
• Accurately report inventories on schedule and resolve discrepancies
• Manage credit and collections function to include new customer orders and delinquent accounts
• Ensure compliance with company policies, recommend policy change or corrective action when appropriate

Benefits: A competitive base salary with high incentive potential We offer Employees unbelievable benefits!

• Zero deductible medical plans
• Dental and vision

• Wellness Program with incentives
• 401K with employer match
• Tuition reimbursement and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Work-life balance, with Monday-Friday, normal business operating hours
• Continuous training and development, as well as corporate support in human resources, accounting and compliance
• Employee recognition events and an annual company meeting (some light, annual travel is required for this role)

Qualifications:

• 3+ years of direct management experience, ideally including…
• Office or customer service management
• Management experience that supported active employee development
• Strong experience in a customer service capacity
• Excellent interpersonal skills, effective verbal, and written communication skills
• Education to include high school diploma or equivalent

Preferred:

• Business degree with an emphasis in accounting, or related business administration experience
• Experience in the water conditioning industry or a service-related industry

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