Position Summary:

Do you have excellent customer service and multi-tasking skills? Become our next Customer Service Specialist! ; In this role, you will assist guests with their all of their needs. From compliments to corrections, you will ensure that our guests feel welcome at our store. You will also help with answering phone calls, overseeing the function of the frontend and selling a variety of specialty items at our Service Desk. If you are great with people and enjoy being a leader, apply for our Customer Service Desk today!

Primary Position Duties:

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• Develop ;maximum customer relations through a friendly and courteous behavior.
• Promote ;a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Provide ;a safe, clean and positive environment; and consistently building ;and supporting ;a culture that is based on relationships and continuous improvement.
• Have ;knowledge of and comply ;with all company policies, procedures, programs and directives. Refer ;to Team Member Handbook continually to ensure policies and procedures are followed. Promote ;a harassment-free environment, and immediately report ;any potentially harmful situation to management.
• Continually strive ;to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
• Attend ;departmental, store and company meetings as required; contribute ;to profits and revenues and meet ;productivity standards.
• Provide excellent guest relations by addressing all guest questions and complaints, using discretion in returns.
• Answer ;the phone in a professional manner.
• Act ;as a backup cashier as needed.
• Guide cashiers and courtesy clerks in tasks to do when business is slow, or when preparing for store closing
• Daily countdown balancing of safe, and manage all loans to cashiers.
• Verify ;the tills after cashiers have counted
• This job description is a summary of activities, duties, or responsibilities that are required. Other duties or responsibilities may be assigned by those who are in direct authority or by the Store Director.

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Position Requirements:

NO EXPERIENCE NECESSARY, WE TRAIN!!

• Minimum Age: 18 Years of age.
• Lifting Requirements: Ability to lift 30+ pounds
• Equipment: cash register, computer, money order machine, change machine, 10-key
• Physical Abilities: Regularly required to walk, stand, sit, twist, and bend; repetitive use of hands and arms to push, pull, carry, lift, reach, grip and balance; occasionally stoop, crouch, kneel or crawl. Lifting may include floor to shoulder and overhead lifting. Occasional use and climbing of step stools or ladders required.
• Communication: Ability to write, speak, hear and understand the spoken word in order to respond promptly to pages, requests, team members and guests. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.
• Must be willing to work evenings (approximately 3pm-11pm) and weekends

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Education or Skills:

NO EXPERIENCE NECESSARY, LEES WILL TRAIN YOU!!-Excellent medical, dental, vision, 401K and life insurance available to full time team members

• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify
• Paid time and a quarter on Sundays ;

Benefits:

• Excellent medical, dental, vision, 401K and life insurance available to full time team members
• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify
• Paid time and a quarter on Sundays ; < br />