Job description

As our nationwide growth accelerates, our Customer Service team in Lexington plays a key role in driving forward our mission of Bringing Happiness to Every Home® by delivering a five-star experience for our customers who require a post-installation service.

As a Regional Customer Service Specialist at West Shore Home®, you will contribute to this mission by ensuring that each interaction with our customers exceeds expectations. You will report directly to our General Manager and work closely with our corporate Customer Service team, as well as the local Installation & Sales Managers.

What You’ll Contribute

In this role, you can expect to:

• Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
• Use product knowledge to resolve issues through questioning and trouble-shooting techniques over the phone
• Order necessary parts through manufacturers and scheduling service visits when needed

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• A passion for building relationships
• A desire to work independently, efficiently, and with high accountability
• A proven track record of success in customer service that exceeds expectations

We Invest in YOU

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.

We’ve got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

More to Know

• Schedule: Non-exempt role with standard hours Monday-Friday 8:00AM-5:00PM
• Location: Lexington
• Seniority Level: Entry-level

Why Work at West Shore Home?

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We don’t make excuses. We solve problems and get things done. If this sounds like you, we’d love for you to join us on our mission.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,000 employees across 13+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

JL-002235

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lexington, KY 40511: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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