Position Overview: The Customer Service Representative communicates (primarily via phone) with Sanesco’s customers and professionally articulates the company’s mission, vision, and policies. Customer Service provides information about our products and services, takes orders, responds to customer questions and complaints, and processes returns. Overall, this role is responsible for handling the task set related to practitioner and patient service and support through building relationships and ensuring a stellar customer experience. Customer Service must maintain a high level of professionalism and present the company in the best light possible.

Education: Bachelor's degree in Business, Marketing or a related field preferred; High School Diploma or GED required

Related Work Experience: Minimum of 2 years of sales or customer service experience required, preferably in healthcare or a related field; Bilingual (English and Spanish) preferred

Core Responsibilities:

• Answer incoming calls in a prompt and professional manner, employing specified techniques to promote relationship-building and revenue generation
• Maintain detail-oriented and accurate data entry of any patient and customer activity and communications leads, new accounts, cases, and orders into Salesforce CRM based on phone calls, voicemails, fax, online form submission, e-mail, or post mail, and coordinate the overflow of information necessary to other departments
• Build and maintain strong relationships with key accounts and office managers and provide training and support to practitioners and their office staff as needed
• Understand and effectively present to the customer the product, education, and service lines available, including promotional specials, deliver an effective elevator pitch about the company to prospective customers, and provide support for marketing campaigns

And more with this exciting opportunity!

Technical Skills: Proficient in Microsoft Office applications including Word, Excel, Outlook, and Power Point

Competencies:

• Clinical laboratory customer service experience preferred
• High call center volume experience preferred
• Solid understanding of sales, data processing systems, effective telephone techniques, and the ability to answer provider and patient questions as well as resolve issues and needs efficiently and effectively
• Demonstrated ability to work collaboratively with the team and be self-directed
• Ability to demonstrate professionalism and a positive attitude to address customer needs
• Provides warm, clear and consistent written and verbal communication
• Detail oriented and capable of effective and efficient time management
• Ability to use information tools (i.e. Salesforce Customer Relationship Management software) to obtain the needed information and access relevant data

Remote position (NC area) only if eligible hire is 1 hour or greater from laboratory in Arden, NC