Customer Service Specialist 2
Job description
DSHS DDA Customer Service Specialist 2
Some of what you'll do:
- Act as a liaison to resolve client complaints, inquiries, and customer service issues
- Greet visitors to the office and refer to the appropriate, staff, meeting room, or office
- Provide the public, clients, providers, and customers with explanations on forms, pamphlets, and other materials
- Ensure positive working relationships are maintained with other regions, agencies, or organizations
- Answer multiple line phone system, directing callers to appropriate staff in a courteous and professional manner
- Respond to email and voicemail messages
- Coordinate building and office meeting room space and maintain calendars
- Review computer-generated reports for accuracy and completeness, review and prepare data dissemination to the office
- Prepare labels for files and prepare purged files to be sent to the Records Center and retrieve files when needed.
Job Type: Full-time
Pay: $3,024.00 - $3,915.00 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Per Governor Insleeās Proclamation, 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note that medical or religious accommodation may be available, once an offer of employment is made.
Ability to commute/relocate:
- Tumwater, WA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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