• $18/hour, full-time hours
• Bilingual (Spanish) required
• 4-month contract with potential for extension
• Opportunity to gain call center experience with a major financial service provider
• Multiple openings are available right now

Even the smallest things can make a huge difference in people’s lives—like when you’re having a bad morning and you get that familiar smile from the person working at your local coffee shop; or when you’re having problems with your car and you find a patient and understanding voice from the repair shop.

These are the small things that happen every day in customer service—but they can make all the difference.

If you’re looking for a chance to make that kind of impact, we have a role for you.

We’re hiring for our client—a major provider of financial services that you’ve probably heard of.

They’re looking to expand their customer service team by adding a large group of new customer service/resolution specialists. It’s a great chance to gain experience while making a difference for people who need help with their services and accounts.

Come join the team!

In this role you will be to providing excellent customer service through a variety of channels. Every call is different, and you’ll need to be resourceful and quick thinking to assist with the range of requests you’ll receive.

This role requires equal parts customer focus and product knowledge: some callers may be distressed, and others will just be looking for simple advice. That’s why the best in this role will possess a high emotional IQ and will approach callers from a point of sympathy, understanding, and a strong desire to find solutions.

More specifically, you will:

• Develop a detailed understanding of product ranges/services
• Follow resolution protocols for customer complaints/inquiries
• Respond to customer inquiries through multiple channels (phone, email, print)
• Input/log relevant customer information, data, etc.
• Process back-office transactions in computer systems
• Escalate calls/inquiries as necessary

The Details

This is a full-time, four-month contract position, with an hourly wage of $18 per hour depending on your experience.

Our client believes strongly in giving employees every chance at success. That’s why you will receive all the training and mentorship you need to learn and grow through this position. This is a unique opportunity to bounce back from the pandemic while gaining valuable on the job skills from a large, well-known business.

Qualifications:

• High School Diploma/GED
• 1+ years’ customer service experience
• Call center experience is a strong asset
• Ability to maintain the confidentiality of customers, data, and records

Please note that this is a contract role providing services to Genpact through our direct sourcing partner, the Ian Martin Group, who manages Genpact’s Contractor Talent Community. If you are selected for this role, you will be employed by Ian Martin and will not be an employee of Genpact.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.careers.genpact.com