Job description

Join Sika, a global company established in 1910. Sika is a leading supplier of specialty chemical products and industrial materials serving construction and industrial markets. With subsidiaries in 100 countries around the world and in over 300 factories, Sika employs more than 25,000 people.

We currently have an opening for a Customer Service Representative for our Canton, MA location. This individual will be responsible for the fulfillment of receiving, processing, shipping and completing customer purchase orders for Sika Sarnafil products and services. This position is a HIGH LEVEL customer service role that acts as an account manager / project manager to our valued customers. In addition, this individual will support the region with projects that further improve operational service to customers.

• Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders.
• Monitor SAP generated back order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of customer’s orders and related needs
• Promptly answer questions from customers and sales representatives as they arise.
• Become and remain proficient in Sika Sarnafil products, services and operational procedures pertaining to Sales and Distribution
• Provide backup support and coverage for other Customer Service Representatives as directed
• Promptly answer phone calls and/or questions as they arise.
• Follow all company policies, including environmental policy and notify supervisor of any concern that may affect your work area or other company property

Skills you'll need :

• High School Diploma
• 2-5 years of work experience in a similar position
• Professional Aptitude with good problem solving, analytical and interpersonal skills
• Computer literate (Windows Applications: Word, Excel, Lotus Notes email); and SAP SD knowledge
• Detail oriented
• Good follow up skills
• Customer service oriented with good communication skills
• Knowledge of the construction/roofing industry is a plus

"Equal Opportunity Employer Veterans/Disabled"

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Canton, MA 02021: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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