This position is responsible for receiving and processing customer orders by telephone or fax and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience. In addition to this primary duty, the CSR may be cross trained in other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average of 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external and internal customers
• Document activity in the operating system

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)