API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. Our Engineering Team continues to be one of the best in the industry. If you like to fix things, and want to be part of a new API, we'd love to talk to you about our Customer Service Representative!

What We Offer You:

• Opportunity to be part of a growing, transforming business
• Be part of leading-edge technology for the heat transfer industry
• Ability to impact customers across multiple industries
• Full health & welfare benefits, 401(k), PTO, and developmental opportunities!

What You Will Do:

The Customer Service Representative to will provide top notch service to our customers, ensure that their requirements and needs are met in a timely and professional manner.

• Receiving phone calls from customers with various questions and inquiries about API products including placing a new order, following up on an existing order, product specific questions, and/or tracking a shipment.
• Collaborating with other the sales, shipping, and operations teams to ensure that we are delivering on our customer’s expectations.
• Order-entry into API’s ERP system (PLEX)
• Review purchase orders and verify accuracy and terms of sales orders in addition to coordinating shipments per customer requests.
• Communicate order status, challenges, and resolutions with customers via video calls
• Partner with team members in sharing knowledge and contributing to process improvement initiatives.
• Assist with customer problem resolution

What You Bring:

• Associates degree preferred or one year of customer service experience in a manufacturing environment
• Attention to detail, ability to handle multiple ongoing projects and tasks at a time
• Solution focused and sense of urgency
• Proven ability to empathize with the customer and de-escalate challenging interactions
• Proficiency with Microsoft Office (Excel, Word, Power Point, Outlook, etc.) required
• Flexible, organized, and perform various tasks depending on needs

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