Customer Service Representative/Office Assistant

Ephrata, PA

Does this sound like a job you would love?

• Full-time, entry-level opportunity with benefits. M-F 8:00 am to 4:30 pm
• Serve as our customers' first point of contact coming into our office & the friendly voice on the phone
• Answer general questions about propane
• Answer phones and check voicemail
• Prepare delivery tickets and data entry
• Accept and process customer payments via phone, in person, or mail.
• Communicate with other team members to meet our customers' needs
• Assist with mailings and other administrative functions
• Be part of our office team rotation for working Saturday mornings during our busy season from October 1st until April 15th from 8 am to Noon.
• Assist with cleaning office areas
• Work for a faith-based business that values and respects its employees.

Sweetwater Propane, Inc. is looking for a full-time entry-level Customer Service Representative/Office Assistant to join our team. We are willing to provide on-the-job training to the right person for this vital role. Our Customer Service Representative/Office Assistant is the "Face" of our company and will be connecting with customers in person and over the phone.

We are a young, faith-based company that has been steadily growing. We strive to meet the needs of our customers with our team of professionals that utilize our knowledge, abilities, and resources to enrich the lives of our customers, community, and each other.

What we are looking for in our Customer Service Representative/Office Assistant:

• Eager to Learn: We are willing to train someone with the right attitude and aptitude.
• Skilled: Strong typing skills. Familiar with Microsoft Word, Excel, & Outlook. Essential office administrative skills.
• Accurate: Able to correctly enter data & process payments. Must have strong attention to detail.
• Friendly: Enjoys interacting with & serving others, able to answer questions and build loyalty with customers.
• Great Communicator: Has excellent verbal and written communication skills.
• Versatile: Willing to take on various tasks to support the company's growth.
• Flexible: We have a rotation schedule for working Saturday mornings from October through April. This position would be 40+ hours during the fall/winter/early spring.

What we offer our Customer Service Representative/Office Assistant:

• A starting wage of $15 p/h
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off & 7 paid holidays
• Retirement plan with company match
• Health Savings Account
• A friendly & respectful work atmosphere
• Potential for growth for those who show initiative

To Apply

If you have good administrative skills and enjoy working in customer service, please submit your resume for our Customer Service/Office Assistant position in Microsoft Word or PDF format. We look forward to hearing from you!