Job description

HomeSite Services, Inc. is currently accepting applications for a full time well qualified Customer Service Representative in our Tile and Solid Surface Division in Sacramento, CA.

Homesite Service’s Customer Service Representative’s primary responsibility is to work with Builder/Client Customer Service Reps to complete warranty work, process material & workmanship claims, along with other customer service operations to the satisfaction of our Builder/Clients and Homeowners.

Additional responsibilities include:

• Process new customer service requests.
• Contacting Builder/Client Customer Service reps to coordinate inspections and repairs as needed. (Occasional Homeowner communication).
• Process material orders as needed depending on work to be performed.
• Request Purchase Orders for work/material not covered by warranties.
• Communicate to Manager any escalated issues to ensure expectations to Builder/Client are met.
• Close out customer service requests upon completion.
• Additional miscellaneous duties within Homesite Customer Service department.

***Construction and/or Flooring Background A Plus!!!!***

This is an hourly position. A full-time employee is eligible for a benefits package on the first of the following month after 60 days of full-time employment.

How to Apply:

Candidates may apply clicking on the link above. Please include your desired rate of pay.

You must list in the Subject Line of e-mail: Customer Service Rep

HomeSite Services, Inc. is a drug free workplace. Applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test and criminal background check.

HomeSite Services, Inc. is an Equal Opportunity Employer

Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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