Job description

We are looking for outgoing, friendly, energetic, dependable, reliable, honest and hardworking individuals to join our hotel team.

Customer Service is a MUST!

Our hotel is under new ownership and is undergoing complete renovation

Responsibilities

• Manage incoming calls
• Make reservations
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide excellent customer service to prospective guests, incoming guests and guests checking out

Skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Work Location: One location

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