Job description

esponsibilities:

• Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation, and others.
• Establish and maintain documentation and incorporate new procedures into existing job aids, tools, etc. Oversee and administer the monitoring and updating of thecustomersupport content of the online resource manual for the team. Communicate updates to key business partners to ensure compliance and adhere to Client policies and procedures.
• Demonstrate expertise and serve as the subject matter expert during compliance audits relevant to business segments by providing and interpreting business data. Maintains professional and technical knowledge by completing training requirements and offsite visitation to meet relevant stakeholders. Maintains open communication with management regarding audit findings and proposes plan of action for resolution.
• Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.
• Serve as thecustomer's advocate and liaison to quickly and fairly resolveserviceproblems for customers.
• Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.
• Work with customers and Client personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.
• Process and satisfactorily closecustomerInquiries within designated time-frame
• Suggest opportunities/methods and procedures to improve operations, elevateservicelevels and reduce operational expense.
• Implement specific sales promotional strategies and programs as directed by sales management.

Qualifications:

• High school diploma or GED equivalent required to ensure ability to read and understand training and job aids written in English and communicate with US based customers.

Job Types: Full-time, Contract

Pay: Up to $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• North Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Preferred)
• SAP: 4 years (Preferred)

Work Location: In person

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