Job description
Weingartz has a 75-year reputation as an industry leader and great place to work. We provide a family-oriented environment to build a career and are honored to have many employees that have been with us for 20-plus years. We are still growing quickly and have stable leadership, top brands, on-the-job training, and an exceptional team. We are looking to invest in expanding our employment base to continue our growth. We are an equal-opportunity employer. Find more information about our company and history at www.weingartz.com.
Weingartz in Utica is in search of a Customer Service Representative.
Summary
Answers and resolves customer questions and complaints coming into the call center by performing the following duties personally.
Essential Duties and Responsibilities
Summary
Answers and resolves customer questions and complaints coming into the call center by performing the following duties personally.
Essential Duties and Responsibilities
- Listens to customers and provides answers or additional resources as necessary
- Follows up with customers to ensure that customer concerns are resolved as required
- Schedules Deliveries and provides delivery appointment details
- Places primary importance on delivering superior customer service
- Ensures call center processes are adhered to and completed on time
- Maintains a positive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, and management
Requirements
- Customer Service experience
- Call center experience is a plus
- Education: High school graduate or equivalent
Skills
- Enjoys being part of the team working successfully with customers.
- Service minded, organized and ability to work with a sense of urgency and independently.
- Strong communication skills.
- Effectively communicating to homeowners and commercial customers the key features and benefits of our products.
- Technology: Utilizing computer programs to find correct parts for customers. Comfort and ability in working with computers.
Benefits:
- Employer paid medical and dental benefits, short term disability and life insurance with additional voluntary benefits offered (vision, long term disability and additional life insurance).
- Company paid time off and 6 holidays.
- 401k with employer match
Job Type: Full-time
Pay: $14-16/hour
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