Responsible work providing customer service to the public as well as providing administrative clerical support to the management team of the division.

**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.

**Additional compensation based on licensure.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Provides customer service to the Division's internal and external customers by efficiently resolving questions or concerns.

Accepts, receives, and/or collects payments from customers.

Assists in the program application intake process.

Performs data entry and generates reports. Prepares bi-weekly division payroll.

Processes and distributes incoming and outgoing mail.

Maintains recordkeeping of reports as assigned. Updates community resource and telephone list. Schedules and organizes program meetings.

Organizes files, correlates and formats special projects.

Develops and maintains a department library of internal books, binders, brochures, resourceful public information and other documents for reference.

Carries out records retention and destruction activities.

Primary contact for the imaging process which includes scanning, filing and retrieval.

Additional Duties:

In the event of emergency, all employees are considered essential personnel and may be required to perform alternative duties.

High School Diploma or GED and three (3) years' experience in an office environment providing customer service; or any equivalent combination of training and experience that provides the required skills, knowledge and abilities.

Demonstrated proficiency in the use of personal computers and associated software including working knowledge of Microsoft Word, Excel, PowerPoint, Access, Outlook and other data software that may be required.

Knowledge of Business English, spelling, punctuation and general office processes. Skilled in typing correspondence, reports and summaries according to appropriate procedures for assigned office.

Skilled in the operation of a personal computer and other office equipment.

Must have excellent verbal communication skills, as well as excellent customer service skills.

Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.

Demonstrated proficiency in the use of personal computers and associated software including working knowledge of Microsoft Word, Excel, PowerPoint, Access, Outlook and other data software that may be required.

Required to maintain a valid Florida Drivers License.