Job description
We currently have full-time openings starting at $18/hr - $20/hr.
This is a fully in the office, in person role in Plymouth Meeting, PA. The Customer Service Specialist is an extremely important part of our daily operations. Customer Service Representatives are the first point of contact for our clients and ensure they are treated with compassion, kindness, and efficiency. We’re looking for people who are confident and value ownership in their role. This isn’t a job, it’s the start (or continuation) of a great career!
At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.
Customer Service Specialist Benefits | WHAT WE OFFER
- $18-$20 per hour
- Bonus Opportunities
- Medical / Dental Benefits
- Paid Time Off / Holidays
- Company Gatherings
- Recognition & Rewards
- Positive Team Atmosphere
Customer Service Specialist Responsibilities | WHAT YOU'LL BE DOING
- Effectively manage incoming calls from clients and respond to emails
- Minimum of 3-5 years experience in customer service preferred
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information to our clients
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage clients
Customer Service Specialist Qualifications | WHAT YOU BRING
- Strong phone contact handling skills and active listening
- Client orientation and ability to adapt/respond to different types of customers
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Bilingual in Spanish, a plus!
- Each location is independently owned and operated
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