Job description
The goal of the Customer Service Representative is to handle and resolve incoming patient calls while providing excellent customer service.
Answers all incoming calls.
Handles patients questions and concerns in regards to billing, outstanding balances, set up patients on payments plans etc.
Handles all return mail and bad addresses
Document patients account accurately
Handles Web Portal emails daily
Maintain a positive rapport with internal and external clients at all times.
Perform other duties and functions as directed and/or requested
QUALIFICATIONS:
- High school diploma or equivalent
- Excellent Customer Service skills
- 1 – 2 years of patient/insurance AR collections, patient customer service in a medical setting
PREFERRED QUALIFICATIONS:
- Thorough knowledge of AR collection approach
- Practice Management system experience
- Previous experience with e-Clinical works preferred
- Bi-lingual a plus
Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 110 locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.
Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we
CARE about our patients, and we stand by our values.
Compassion & Empathy: Treating patients like valued friends and family
Accountability: Taking responsibility for our actions and behaviors
Respect: Acting respectfully in every interaction
Excellence & Quality: Providing the safest, highest quality of care
We are looking to grow our team with equally value-driven professionals who are passionate about using their skills to further our mission. We value our employees just as we value our patients, and we prioritize advantages like work-life balance, employee engagement, and other incentives to help you be your best. Now is a great time to join our team!
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