Job description
Seasonal Customer Service Associate
For a response within 1 business day, apply here directly: https://wsgc.applicantstack.com/x/detail/a2qgk7ja7zf8
About your role and the team
- 40% Discount on most merchandise!
- Monthly performance bonuses up to $500!
- Endless internal promotion opportunities that can occur within weeks of your tenure!
- Fun contests/rewards and recognition programs
- Paid Training from the comfort of your home
- $15.00 / hr.
Job Duties: Your day to day
- Solve the problem efficiently: Quick with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Empathize and show effort: Because we care
- Provide shipping information on customer orders
- Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
- Provide product information to customers
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
- Interact with various departments on customers’ behalf
- Process written correspondence
- Perform special tasks and non-phone projects to support the department as assigned
- Complete other duties as assigned
- Assist with Sales and Service calls
Why you will love working at Williams-Sonoma, Inc.
- We’re a successful, fast-growing company with an entrepreneurial vibe
- You will have endless promotional opportunities
- Comprehensive health benefits and perks
- We’re at the forefront of tech and retail, redefining technology for the next generation
- We’re passionate about our internal and external clients and live/breathe the client experience
- We have a recognition program unlike any other
- A smart, experienced leadership team that wants to do it right and is open to new ideas
- We believe in autonomy and reward-taking initiative
- Monthly performance bonuses, up to $500 per month!
- Full-time, full benefits with medical/dental/vision/401k
We’re excited about you because...
- You have a minimum of 1-year of Customer Service experience.
- You have strong knowledge of computers, internet programs and Microsoft product lines
- You demonstrate flexibility, adaptability, independent decision making and problem-solving skills.
- You're tech savvy with the ability to pick up new systems quickly
- You want to work in our center
- Proficiency with Microsoft SharePoint and Office applications
- Solution-oriented and desire to drive improvement
- Strong relationship-building skills; with the ability to adapt with a diverse clientele
About Williams-Sonoma Inc.:
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.
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