Job Category: Customer Service

Full-Time

Sauk Rapids, MN, USA

The Customer Service Representative acts as the primary inside contact for all assigned accounts. Duties

include processing orders and quotes, answering product-related questions, resolving customer concerns, and

ensuring overall customer satisfaction. The Customer Service Representative has a thorough knowledge of

current and past Thermo-Tech products and services and serves as an inside resource for product knowledge

and company policies and procedures. The Customer Service Representative is a resource for Customer training

and product demonstrations.

Essential Functions:

• Enters Customer Orders, Quotes and Service (received via phone, fax, and e-mail) accurately and timely

into Thermo-Tech’s computerized manufacturing system.

• Produces accurately and timely AutoCAD drawings of window & door configurations as required by the

individual customer orders and quotes.

• Develops and maintains a thorough knowledge of Thermo-Tech’s product offering and process as a

means to facilitate effective workflow and professional communications with both external customers

and internal personnel.

• Facilitates customer communications, accurately answering and resolving customer order and product

performance concerns while escalating issues as needed.

• Acts as back up for department personnel to include processing of incoming phone calls, distribution

and processing of mail, printing of invoices, faxing and filing of service and customer orders.

• Aids in the development and delivery of training on Thermo-Tech’s product offering and process for

both external customers and internal personnel. External customer delivery will include travel and

possible overnight stays for tradeshows/exhibits.

Education and Experience:

• Minimum of a High School Diploma or equivalent or two-year post-secondary degree preferred

• Five years customer service experience without a two-year degree or two years’ experience with a two-

year degree.

• Computer knowledge especially with Microsoft Office products

• Strong problem-solving ability

• Highly motivated, focused, organized employee who can work in a team environment or independently

• Able to multitask

• Ability to effectively demonstrate to and train others

• Mechanical Aptitude

• Exceptional communication skills

• Ability to deal with various personality types

Please send resume to:

Thermo-Tech Windows LLC

Attn: Human Resources

1120 38th Avenue Northeast

Sauk Rapids Minnesota 56379

Or email them to: jobs@thermo-techwindows.com