Job description
- Conduct financial transactions between customers and the Bank, handle routine customer inquiries and problems and maintain favorable customer and employee relations.
- Maintain educational and professional expertise by completion of relevant on-line or in-house training, and/or through attendance at job related seminars, conferences, and workshops.
- Maintain confidentiality of customer account information. Follow established policies and procedures in responding to inquiries and requests.
- Follow customer service procedures to ensure they are met to the highest standard consistently.
- Assists in opening night deposit vault logging the contents in log book, distributing the contents to proper individuals and processing all deposits and other transactions using dual control at all times.
- Receive and process checking and savings account transactions; mortgage and retail loan payments; Mastercard/VISA transactions. Note and verify significant information as required by Bank policy/procedure. Ensure that Bank procedures are followed when performing transactions on the teller machine and other equipment as required (Vertex printer, proof scanner, etc.). Maintain favorable customer relations through proper handling of all collection and disbursement functions. Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.
- Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist in reconciling errors or discrepancies for self and other tellers.
- Issue cashiers checks, Visa check cards, money orders, and bank checks. Issue and process savings bonds applications and process the redemption of bonds.
- Process incoming mail transactions per Bank procedures.
- As needed, purchase working money supply from Lead Customer Service Representative or supervisor.
- Receive and answer telephone questions on Bank transaction services and procedures, maintaining good customer relations at all times. Discuss routine problems related to checking and savings transactions or Bank services. Direct customers to appropriate employees for answers to only the most complex problems or inquiries.
- Count and verify currency and coin to sell. Balance or assist in balancing the working fund. Accumulate mutilated currency to be shipped out.
- Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.
- Have ability to identify customers' financial services needs and cross-sell services to meet those needs. Advise customers on promotional items and services.
- Prepares large currency transactions and is knowledgeable of the regulations.
- High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Must have the ability to operate the following equipment: telephone, teller terminal, 10-key calculator, typewriter, personal computer and printer, copy machine, shredder, coin machine, currency counter, step stool and/or ladder, multi-drawer file cabinet, laminator, fax machine.
The Bank of Missouri is an EEO employer M/F/Vets/Disabled and other protected categories
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