Job description

Are you looking for an opportunity to provide stellar pet care service to the Pacific Heights community? We are the brand new San Francisco Animal Medical Center (SFAMC). Our ambition is simple - be the hospital we want to take our own pets to. This is an excellent opportunity for those individuals looking to make a positive impact on a community’s pets and pet parents by helping us define and deliver a 5-Star veterinary clinic experience.

What you’ll be doing:

Under the direction of the Client Service Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five-star experience.

What you’ll bring:

• A passion for helping pets and their humans alike;
• A customer-centric mindset; desire to go the extra mile to help a pet parent in need;
• Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members;
• Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities;
• Strong sense of personal accountability and reliability;
• Experience in using technology quickly and efficiently;
• Attention to detail;
• Prior experience working in a veterinary practice is preferred but not required; candidates with a background in customer service and/or hospitality will be strongly considered

What you’ll get:

To attract the ideal candidates, in addition to a competitive salary, we offer the following benefits:

• Medical
• Dental
• 401(k)
• Paid Time Off
• Continuing education support
• Pet discounts

Job Description:

• Provide effective and compassionate communication (phone, text, email, in person) with all clients – current, former, and potential – of the practice;
• Help maintain the clinic and work space in clean and professional manner;
• Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances;
• Interact with clients via email, text, phone and in-person to obtain vital patient information and to provide client next steps in a positive, solution-orientated manner;
• Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager;
• On occasion and as appropriate, assist the clinical team with basic tasks.
• Efficiently operating a computer in a Windows or cloud-based environment;
• Operating a multi-line phone system and familiarity with desktop applications;
• Learn and suggest improvement for optimizing usage of practice management software;
• Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.

Job Type: Full-time

Job Type: Full-time

Pay: $23.00 - $26.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year
• Under 1 year

Shift:

• 10 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
Masks are optional for clients and employees.

Application Question(s):

• Are you available to work weekends?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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