Job description

Company Description

ResNexus is the #1 software provider and innovation leader for bed and breakfasts, campgrounds, hotels, Airbnb's and vacation rentals in the United States. We help owners, innkeepers and general managers operate their hotels, inns and bed and breakfasts more efficiently. See ResNexus.com for more information about our products and services.

ResNexus is a family owned business with around 80 employees. The owners love what they do, are in their 40s and--unlike most tech companies-- are not looking to sell. If you are looking for a permanent home that happens to be your career, ResNexus might be the place for you!

Job Description

This position involves setup, training and the support of our software. The number one focus is to build, maintain and strengthen relationships with ResNexus clients.

Innkeepers and RV Park managers are interesting and fun people to work with. You will form lasting and meaningful relationships with them. They inquire with questions about our software and services. You will assist our clients and help them maximize their business operations using our products. This is not a sales position, rather a position providing excellent customer support for our existing clients.

Unique ResNexus Perks:

- Extra 20 minute paid break to take a break and go for a walk

- Onsite massage therapist with a 1 hour paid massage monthly

- 401k Profit Sharing (We place 3% of your salary into your 401k as a bonus each year)

- Life Insurance & Long-term Disability Insurance

- Fun Company Activities!

Great Benefits:

• Health, Dental, Vision Insurance

Requirements:

- Full time and willing to be a team player by working at work, not at home.

- Previous customer building relationship experience

- Proficient with computers (Word, Internet, email, etc.). 40 WPM minimum.

- Excellent verbal and written communication skills; You will spend most of your day on the phone or replying to emails.

- Well organized and able to multitask; Servicing hundreds of accounts is often a juggling act from answering the phones and emails to scheduling training times. Multitasking and strong organizational skills are essential.

- Able to work well under pressure; With high call volumes and the occasional upset clients, you must be able to reduce tension and solve problems.

- Available to work on site in Salem, Utah.

Education:

- High school diploma or equivalent - Required

- A four-year degree is a plus.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Spanish Fork, UT: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you work Saturdays?

Education:

• High school or equivalent (Preferred)

Work Location: One location

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