Job description

Position Summary

This position serves as the primary contact for external and internal customers by effectively managing customer request for quotes, orders and general requests. Build relationship with customers and provide outstanding customer care. An understanding of the product lines is required to proficiently identify and assess customers’ needs to achieve satisfaction. Overall, this position should achieve a seamless customer experience through expertise, ownership, accountability and responsiveness.

Responsibilities

• Primary customer contact through verbal and/or written methods.
• Handle faxed, emailed, and verbal order entry with a high level of accuracy and efficiency.
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.
• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.
• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about Berg and Highfield customers.
• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer's satisfaction.
• Maintain quote and order schedule awareness with data provided.
• Keep current on product design changes, customer and representative reassignments.
• Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes.
• Maintain strong and cordial relations with co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries. Must be willing to work in a team environment and volunteer to help other team members with work loads, when necessary.

Qualifications

Experience and Skill Required

• Minimum of 3 years customer service, manufacturing environment experience preferred.
• Associate degree or higher level of education preferred in technical, business or related field.
• High School Diploma.
• Demonstrated working knowledge with SAP and/or Salesforce.com preferred.
• Competency in Microsoft Office Suite.
• Strong communication and organizational skills, and able to multi-task.
• Able to work in a highly dynamic team and fast-paced environment with continuous challenges.
• Able to manage multiple tasks and organize work efficiently.
• Able to perform work in a timely manner with a high level of accuracy.
• Able to work productively as a cooperative team member and independently – with limited supervision.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Milwaukee, WI 53203: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.