Company Background

Ready Mixed Concrete, a NEBCO Company, operates four Ready Mixed plants in Lincoln, Nebraska and 17 plants throughout southeast and central Nebraska, including Auburn, Aurora, Beatrice, Central City, Crete, Fairbury, Falls City, Hebron, Kearney, Nebraska City, Palmyra, Silver Creek, Strang, St. Paul, Syracuse, Tecumseh and York. For more information about Ready Mixed Concrete, visit www.readymixedconcrete.com.

NEBCO, Inc.
NEBCO s story has been one of longevity, diversity and continued growth. NEBCO is a fourth-generation, family-owned and operated business, with more than 1,100 employees spanning 50 locations across Nebraska. Since 1908 NEBCO has grown to become one of Nebraska s most diversified and successful privately-owned businesses. For more information about NEBCO, visit www.nebcoinc.com.

Position Summary

This position is responsible for Interacting with the customers over the phone for order and delivery of Ready Mixed Concrete to ensure the proper mix and other related information is received for scheduled delivery of concrete. Must abide by Company Safety Program and Policies, while performing duties safely. Consistent and reliable attendance is required.

Essential Duties and Responsibilities include, but is not limited to, the following:

Answers incoming phone calls from customers. Takes orders for Ready Mixed Concrete, including mix design, amount, delivery, address, time of delivery or anything relevant to the order. Also suggests value added products that could be used with the ordered product.

Professionally represent the company and our products to the customer in a manner that is complete, truthful and factual. Occasionally may be required to explain company policies and procedures.

Enters information into the dispatch system. Assures accuracy of data input to the system.

Respond and interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensure customers are aware of the value-added products we offer.

By evaluating the customer s order, may suggest any enhancements like fibers, calcium, and non-chloride accelerators, or retarders that will aid in placement or finishing.

Analyze order information and evaluate results to choose the best solution and anticipate/solve problems.

Follow established phone courtesy standards. Uses tact and is polite when dealing with customers and employees; always strives for customer satisfaction. May be required to handle customer concerns/complaints.

Education and/or Experience:

• High school diploma or general education degree (GED); and
• One year related experience; or
• An equivalent combination of education and experience.

Certificates, Licenses, Registrations

• Valid Driver s License.

Skills and Abilities

• Previous customer service experience with good phone skills is helpful and preferred.
• Must have demonstrated computer literacy and accurate keyboard skills to perform the customer service and systems aspects of the position.
• Good working knowledge of the layout of the City of Lincoln and surrounding areas.

Condition of Employment

Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with back screens (if required) are required as conditions of employment.

Benefits Include

• Retirement Plans
• PAID Holidays
• Insurance Benefits
• Wellness Program - with the opportunity to earn five additional days off
• PAID Time Off
• On the Job Training

Condition of Employment

Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.