Outlets at the Dells is seeking an exceptional Customer Service Representative for all visiting guests, tenants, and center staff promoting a great shopping experience for all. The ideal candidate is friendly, positive, flexible, and helpful.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures Customer Service area is opened timely (opening time may vary by center location).
• Assist all customers and tenants phone or in-person with general information, store locations, directions, business hours, transportation info.
• Circulates memos, newsletters, and other correspondence to tenants.
• Assist the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
• Maintain stroller/wheelchair rentals and logbook.
• Maintain the log and inventory of all lost and found items in conjunction with the security department.
• Responsible for tenant after-hours log and security notification.
• Process gift card requests.
• Collects customer complaint forms and distributes them to General Manager.
• Perform special projects or other duties as assigned.

NOTE: This position may also provide shuttle service.

EDUCATION and EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.)
• Customer service experience preferred.
• Entry-level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry-level experience using Social Media Networking applications.

COMMUNICATION SKILLS

• Ability to effectively respond to issues both verbally and in writing.
• Requires a high level of commitment to customer service.

FINANCIAL KNOWLEDGE

• Ability to handle cash and give back proper change.
• Basic bookkeeping skills.

Outlets at the Dells is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.